Frequently Asked Questions

Below, you can find a list of our frequently asked questions.
If you can’t find what you are looking for, don’t hesitate to contact us directly

GENERAL

  • Where is the dive shop located?

    Our shop is located on
    8th Street
    at the corner of 25th Ave.
    in 77710 Playa Del Carmen
    Quintana Roo, México

      View on Google Maps

  • What is your daily dive schedule?

    Daily Scuba Diving:

    • Check-in for 2-tank cenote dive is at 8:00 AM
    • Check-in for 2-tank local morning ocean dive is at 8:15 AM
    • Check-in for 2-tank local afternoon ocean dive is at 12:00 PM

    Seasonal Activities:

    • Night dive from 6:00 PM (depending on sunset time)
    • Schedules for seasonal activities vary. Contact us for more information or take a look at our Bull Sharks or Whale Sharks section.

  • When is the best time to dive in Playa del Carmen?

    There is no bad time to dive in Playa del Carmen, as it is located along the sunny Mexican Caribbean. In fact, the water temperature remains constant year-round and only gets slightly cooler during the winter months.

    Have a look at the current weather:

  • What is the water temperature like?

    Ocean water temperature:
    - in winter: 25-27℃ / 77-80℉
    - in summer: 28-30℃ / 82-86℉

    Cenote water temperature: 25-26℃ / 77-78℉.
    Because of the lack of sunlight, you will get colder than you think while cenote diving. We will provide you with thicker wetsuits if you have your own ocean gear.

  • What marine life can I expect?

    In Playa del Carmen you will see most of the common Caribbean marine life, such as turtles, lobsters, shrimp, angelfish, parrotfish of various species, French grunts, snappers, puffers and burrfish, barracuda, trumpetfish, scorpionfish, green morays, spotted morays, lionfish, stingrays, and eagle rays, to list only a few.
    We also have seasonal visitors such as bull sharks from mid-November to the end of February and whale sharks from mid-May to mid-September. For more details have a look at the Bull Sharks or Whale Sharks section.

  • What should I bring with me when I dive?

    Bring your swimsuit, towel, sunscreen, sunglasses and a great attitude!

    • If you have your own dive gear, bring it.
    • If you’re a certified diver, please bring your certification card and log book (if you have one). If you don’t have your certification card with you and are certified with PADI we can look up your certification online.
    • If you’re a student, bring your course material, referral documents, etc.
    • If you need to get a medical clearance for scuba diving from a physician, please bring the corresponding paperwork or certificate.

  • What does your rental equipment include?

    A full equipment rental includes:

    • BCD
    • Regulator
    • 3 mm wetsuit, long or shorty
    • Fins, mask & snorkel

    You can also just rent the piece of equipment you are missing.

    Additionally we also rent:

    • Dive computer
    • Flashlight

  • Can non-divers come along?

    Yes. If you are not a scuba diver and want to come along on a family member’s or friend’s scuba tour, you can join as a ride along for a small extra cost.

    Please note that if you are joining a boat tour, the boat cannot return to shore until the diving trip has finished. If you should suffer from seasickness, you might have to wait on the boat for the entire duration of the tour.

CERTIFICATIONS & COURSES

RESERVATIONS, PAYMENTS & CANCELLATIONS